Online broker eToro has published a statement on an incident involving US stock positions. The company explains that, due to an error, some stock positions were either opened or closed at the wrong rates at a time when the US stock markets were closed.
eToro will be contacting all affected users within the next 24 hours to inform them about corrective actions.
You can read the full statement by eToro below:
“US STOCKS POSITIONS INCIDENT RECAP
Earlier today, due to an error, some stock positions were either opened or closed at the wrong rates at a time when the US stock markets were closed.
First, we would like to not only apologize for the inconvenience caused to these users but also assure you that we will continue to do our best to ensure that it will not happen again.
We have since then identified all affected positions (including manual and Copy) and will be sending out communication within the next 24 hours to all affected users on the corrective actions that will be taken on their accounts.
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The eToroTeam would like to applaud your patience while we looked into this issue.